Aviva Careers Canada | Insurance, Risk & Tech Opportunities in 2025

Aviva Canada is part of Aviva plc, a long-standing international insurance group. In Canada, Aviva provides property & casualty (P&C) solutions for individuals and businesses—covering auto, home, commercial, specialty risks, and claims services. The Canadian team brings together actuarial expertise, data science, underwriting judgment, and customer care to deliver coverage that protects what matters.

Aviva is also a technology-enabled insurer. Investments in digital claims, automation, analytics, telematics, and cloud platforms help reduce friction for customers and brokers while improving risk selection and service speed. The culture is purpose-driven—helping people recover after loss, building resilience for communities, and supporting colleagues with continuous learning.

Core values you’ll see reflected across teams:

Care & Integrity: Do the right thing for customers and colleagues.
Never Rest: Improve, test, learn—then improve again.
Create Legacy: Build systems and relationships that last.
Stronger Together: Diverse teams + shared goals = better outcomes.

Why Work at Aviva Careers Canada ?

Meaningful impact: Insurance is an essential service. Your work truly helps people and businesses recover.
Scale + innovation: The backing of a global insurer with an agile Canadian tech agenda (data/AI, digital claims, automation).
Multiple career paths: Underwriting, claims, risk, data/actuarial, engineering/IT, operations, finance, legal/compliance, sales.
Learning culture: Certifications, micro-learning, mentorships, stretch assignments, leadership pathways.
Hybrid flexibility: Many roles offer hybrid/remote options depending on team and province.
Inclusive community: Employee resource groups, accessibility initiatives, and ongoing inclusion training.
Competitive total rewards: Health & wellness, retirement contributions, paid time off, and recognition programs.

Locations & Work Models for Aviva Careers Canada

Aviva Canada recruits across major hubs (e.g., Toronto/GTA, Montreal, Vancouver, and additional regional offices). Many roles are hybrid or remote (province-dependent), while some claims/field or customer-facing positions are on-site or in-region to serve local customers effectively.

Career Paths at Aviva Careers Canada

Below are the most common tracks, each with sample responsibilities, key skills, and ATS keywords to strengthen your application.

1) Claims & Customer Care

What you’ll do

Guide customers through incidents and losses with empathy and clarity.
Investigate, evaluate, and resolve auto/home/commercial claims.
Coordinate repairs, medical reviews, and settlements; escalate complex files.
Spot fraud indicators and collaborate with SIU (Special Investigations).
Document thoroughly for compliance and audit.

You’ll thrive if you have

Strong communication, de-escalation, and time management.
Knowledge of P&C policy coverages (trainable for juniors).
Comfort with case management tools and KPIs (cycle time, NPS).

ATS Keywords: claims adjuster, P&C claims, FNOL, investigations, reserves, subrogation, customer service, documentation, fraud indicators, settlement.

2) Underwriting & Portfolio at Aviva Careers Canada

What you’ll do

Assess risk profiles for personal and commercial lines.
Price policies, apply guidelines, and negotiate with brokers.
Monitor portfolios, loss ratios, and rate adequacy; adjust appetite.
Partner with actuarial/data to refine underwriting models.
Present risk recommendations to committees and leadership.

You’ll thrive if you have

Analytical rigor + clear judgment; comfort with uncertainty.
Broker/market communication and negotiation.
Curiosity about data signals and competitor dynamics.

ATS Keywords: underwriting, property, auto, casualty, commercial, appetite, pricing, loss ratio, broker relations, portfolio management.

3) Data, Analytics & Actuarial

What you’ll do

Build models for pricing, risk selection, propensity, and fraud.
Analyze claims trends, catastrophe exposure, and severity/frequency.
Develop dashboards and automated reports for line managers.
Support reinsurance, capital, reserving, and business planning.

You’ll thrive if you have

Proficiency in SQL/Python/R, data visualization, and storytelling.
Statistical rigor and model validation; actuarial exam progress is a plus.
Curiosity and the ability to translate findings into business action.

ATS Keywords: data science, actuarial, GLM/GBM, Python, R, SQL, reserving, pricing models, forecasting, BI dashboards, catastrophe risk.

4) Technology & Engineering

What you’ll do

Build and evolve internal/customer platforms (claims portals, broker tools).
Modernize ecosystems (APIs, microservices, event-driven architecture).
Improve reliability (SRE), security, observability, and CI/CD.
Partner with product & design to improve experience and speed.

You’ll thrive if you have

Experience with cloud (AWS/Azure/GCP), modern frameworks, and APIs.
Security-first mindset; testing and automation discipline.
Product thinking and stakeholder communication.

ATS Keywords: software engineering, cloud, microservices, APIs, DevOps, CI/CD, SRE, IAM, cybersecurity, test automation.

5) Risk, Compliance & Legal

What you’ll do

Maintain the control environment; support audits and regulatory reporting.
Advise on privacy, conduct, and market practices.
Lead risk assessments (operational/third-party/cyber).
Train business teams on policy and control standards.

You’ll thrive if you have

Understanding of OSFI/provincial guidelines (trainable for juniors).
Clear writing, policy interpretation, and influence skills.

ATS Keywords: risk management, compliance, governance, privacy, controls testing, SOX, third-party risk, OSFI, regulatory reporting.

6) Operations, Finance & Corporate Functions at Aviva Careers Canada

What you’ll do

Streamline processes, forecast staffing, and manage vendor SLAs.
Budgeting/forecasting, expense control, and performance analytics.
PMO and change management for business transformation.

You’ll thrive if you have

Excel/SQL/BI comfort; process mapping; stakeholder alignment.

ATS Keywords: operations, PMO, process improvement, FP&A, vendor management, dashboards, KPIs, change management.

7) Sales, Distribution & Broker Relations

What you’ll do

Grow relationships with brokers/partners; develop distribution strategies.
Train brokers on appetite, products, and digital tools.
Track pipeline, forecast conversion, and optimize pricing/positioning.

You’ll thrive if you have

Relationship-building, market insight, and presentation skills.

ATS Keywords: broker relations, distribution, commercial sales, channel enablement, training, pipeline, growth strategies.

Early Careers at Aviva Careers Canada

Co-ops/Internships in claims, underwriting, data/actuarial, and tech.
Rotational programs offering multi-team exposure.
Mentors & learning: formal training, certifications, and on-the-job coaching.

Tip: Showcase coursework, capstones, hackathons, case competitions, and relevant projects (GitHub/portfolio links for tech roles).

Compensation, Benefits & Work–Life at Aviva Careers Canada

While specifics vary by role/province/experience, Aviva typically offers:

Health & wellness plans, mental health resources, employee assistance.
Retirement savings contributions and financial wellness tools.
Paid time off, wellness days, volunteer programs.
Hybrid/remote (role-dependent) and flexibility around core hours.
Learning benefits (courses, certifications, leadership programs).
Recognition and career mobility across functions/regions.

How to Apply for Aviva Careers Canada

Find the role on Aviva’s careers page, here. (filter by function/province).
Tailor your resume to the job description—mirror high-value keywords.
Front-load impact in bullets (numbers, metrics, cycle times, loss ratios, uptime, conversion rates).
Keep formatting ATS-friendly: clean headings, no text in images. Export to PDF unless the posting asks for DOCX.
Write a brief cover letter: problem → your method → measurable result → why Aviva.
Submit & track applications; set alerts for new openings.
Prep interviews (see below) and bring scenario-based examples.

Resume Keyword Bank (grab & adapt): P&C claims, FNOL, reserves, subrogation, underwriting appetite, pricing, broker enablement, loss ratio, catastrophe exposure, GLM, Python, SQL, risk controls, OSFI, IAM, microservices, CI/CD, cloud, SRE, SLA, KPIs.

Interview Prep: What to Expect for Aviva Careers Canada

Behavioral (customer focus, teamwork, conflict, ethics).
Technical (coverage scenarios, risk trade-offs, model selection, API design).
Case/role-play (claims investigation, broker discussion, incident response).
Values alignment (purpose, integrity, learning mindset).

STAR Example (Claims)

S: Customer’s vehicle total loss; coverage uncertainty.
T: Clarify coverage, set expectations, resolve promptly.
A: Reviewed policy/exclusions, confirmed coverage, coordinated appraisal, negotiated settlement.
R: Settlement within SLA; customer NPS 10/10; reduced cycle time 18%.

STAR Example (Underwriting)

S: Broker submitted mid-market commercial risk with mixed loss history.
T: Decide to accept/price/decline within appetite and margin targets.
A: Reviewed 5-year loss runs, adjusted deductibles, proposed risk improvements, consulted actuarial.
R: Priced profitably; won account; portfolio loss ratio improved 2.3 pts.

STAR Example (Tech)

S: Claims portal load spikes; outages at peak.
T: Improve resiliency and time to recover.
A: Introduced autoscaling, circuit breakers, async queues; added SLOs and alerts.
R: 99.9% availability; latency down 35%; incidents down 60% QoQ.

Growth, Learning & Mobility

Internal moves across claims ↔ underwriting ↔ analytics ↔ tech ↔ operations.
Certifications: Insurance designations, cloud/security certs, analytics courses.
Mentoring and leadership tracks for high-potential talent.

Diversity, Inclusion & Community at Aviva Careers Canada

Aviva supports inclusive hiring, fair progression, and employee resource groups. Community programs may include volunteering, road-safety initiatives, environmental resilience, and partnerships with local organizations. You’ll find belonging and space to grow.

Sustainability & The Future of Insurance at Aviva Careers Canada

The insurance sector is evolving quickly: AI & automation, on-demand products, usage-based pricing, and climate resilience. Aviva’s scale and tech focus position teams to build next-gen capabilities while delivering dependable coverage to Canadians.

Frequently Asked Questions (FAQ)

1) Are remote roles available?
Many teams offer hybrid or remote options depending on function, team needs, and province.

2) Do I need prior insurance experience?
Helpful, but not always required—especially for customer service, tech, data, or grad roles. Training is provided.

3) Which tools do data/actuarial teams use?
Commonly SQL, Python/R, BI dashboards, and statistical modeling frameworks.

4) What does success look like in claims?
Empathy + cycle-time discipline + precise documentation + fair outcomes.

5) How technical are underwriting roles?
Underwriters blend judgment, guidelines, and data—you’ll collaborate with actuaries and analysts.

6) What cloud/tech stack might I see?
Varies by team, but experience with cloud, APIs, microservices, DevOps, and security is valuable.

7) How should I tailor my resume?
Mirror the job description’s keywords and prioritize measurable impact in bullet points.

8) What interview format should I expect?
Typically screen → technical/functional → panel/manager; sometimes a case or role-play.

9) Are internships at Aviva Careers Canada available?
Yes—co-ops/interns in claims, underwriting, analytics, and tech are common.

10) What if I’m switching careers?
Highlight transferable skills (analysis, communication, stakeholder mgmt, compliance, customer care).

11) Which provinces hire most?
It varies, but major hubs (e.g., Ontario/Quebec/BC) often have more openings.

12) Is French/English bilingualism required?
Not always; some roles do prefer or require it, especially in Quebec or national customer work.

13) How fast is the process?
Timelines vary; keep applications organized and follow up courteously.

14) Can I apply to multiple roles at Aviva Careers Canada ?
Yes—ensure each application is tailored.

15) How does Aviva support learning?
Courses, certifications, mentorships, and stretch projects are common.

16) What about work–life balance?
Many teams use hybrid schedules, flexible hours, and wellness programs.

17) What’s the salary range?
Ranges depend on role/seniority/province. Competitive base + benefits is typical.

18) Do you support leadership growth?
Yes—leadership pathways, cohorts, and development plans are available.

19) Are ERGs available?
Aviva supports inclusive groups and volunteer initiatives that connect people.

20) How do I stand out?
Tell concise, metrics-driven stories that prove impact and values alignment.

How to Get Started at Aviva Careers Canada

Ready to build a meaningful career in insurance, technology, risk, or analytics?

Visit the Aviva Careers Canada page.
Shortlist roles that match your strengths.
Tailor your resume with keywords + numbers.
Apply—and prep with the STAR examples above.

Aviva Careers Canada offers stability, growth, and purpose—plus the tools to keep learning as the industry evolves. If you’re motivated by helping people and you love solving real-world problems, this is your next move.

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